Shipping & Returns Policy
Last updated: 06/08/2025
At Lovimco Holistic Wellness, we care deeply about your experience. This Shipping & Returns Policy outlines how we handle physical product orders, delivery times, returns, and refunds, in line with Australian Consumer Law.
1. Shipping Information
📦 Where We Ship
We currently ship Australia-wide via trusted courier and postal services. We do not ship internationally at this time.
🚚 Dispatch Timeframes
- Orders are typically processed within 2–4 business days.
- You’ll receive a confirmation email with tracking details once your order has been dispatched.
🕐 Delivery Estimates
- Standard shipping: 3–8 business days
- Regional areas may take longer depending on carrier and weather delays
Please note: These are estimates and not guaranteed. We are not responsible for delays caused by Australia Post or couriers.
💰 Shipping Costs
- Shipping fees are calculated at checkout based on your location and order size.
- Occasionally we may offer free shipping promos — join our newsletter to stay updated.
2. Local Pickup (if applicable)
If local pickup is offered, you will be contacted with location and collection time options once your order is ready.
3. Digital Products & Programs
All ebooks, downloadable PDFs, and online courses are delivered instantly to your email inbox after purchase. Please check your spam folder if you do not receive access within 10 minutes.
Digital products are non-refundable once accessed or downloaded.
4. Returns & Refunds
💥 Faulty or Damaged Items
If your item arrives damaged or defective:
- Email us at lovimcoholisticwellness@gmail.com within 7 days of receiving the item
- Include your order number and a clear photo of the issue
- We’ll assess the case and either replace the item or issue a refund
🔁 Change of Mind
Due to the nature of our wellness products, we do not offer refunds or exchanges for change of mind. This includes:
- Herbal teas, remedies, or kits that have been opened or used
- Digital products already downloaded or accessed
📩 Return Process (if approved)
- Returns must be authorised by our team before being sent back
- Return postage costs are the responsibility of the customer unless otherwise agreed
- Refunds will be processed within 7 business days of receiving the returned item
5. Lost or Missing Parcels
If your parcel hasn’t arrived:
- Check your tracking number and local post office first
- Contact us at lovimcoholisticwellness@gmail.com and we’ll assist in locating the item
Lovimco is not liable for parcels marked as delivered by Australia Post or other carriers. Please ensure your shipping address is accurate at checkout.
6. Questions?
We want you to love what you receive. If something doesn’t feel right, please email us: