Privacy Policy

Last updated: 06/08/2025

At Lovimco Holistic Wellness (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, services, and related platforms.

By using our website (www.lovimco.com.au), booking services, or purchasing products, you agree to the terms outlined below.

1. What Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number
• Billing and shipping address
• Payment information (processed securely through third-party providers)
• Health and lifestyle information (via intake forms or consultations)
• IP address, browser type, and usage data when you use our website

2. How We Collect Your Information

We collect information when you:

• Book a consultation
• Purchase a product or course
• Subscribe to our newsletter
• Fill out a form or intake questionnaire
• Contact us via our website or email
• Use our website (cookies and analytics)

3. Why We Collect It

We collect your information to:

• Provide you with holistic wellness services and consultations
• Deliver products and programs you purchase
• Communicate with you (e.g. bookings, follow-ups, newsletters)
• Improve your experience with our website and services
• Comply with legal and professional requirements

4. How We Store and Protect Your Data

We take your privacy seriously and store all data securely using:

• Secure encrypted platforms (e.g. SimpleClinic, Stripe)
• Password-protected systems and devices
• Access controls for sensitive information

We do not sell or rent your information. All data is stored in accordance with Australian Privacy Principles.

5. Third-Party Services

We use third-party services to help deliver our website and services, including:

• Stripe and PayPal (for payments)
• SimpleClinic (for bookings and records)
• Google Analytics (for website tracking)
• MailerLite or similar (for emails/newsletters)

These services may have access to your data only to the extent required to perform their functions.

6. Cookies and Tracking

We may use cookies and similar technologies to:

• Enhance your experience on our site
• Understand how users interact with our content
• Remember preferences and session data

You can manage cookie settings in your browser.

7. Your Rights

Under Australian law, you have the right to:

• Access the personal information we hold about you
• Request corrections if information is inaccurate
• Withdraw consent or request deletion (where legally permissible)

To exercise these rights, contact us at lovimcoholisticwellness@gmail.com

8. Data Retention

We retain personal data as required for legal, clinical, or tax purposes. Health records are stored securely and in compliance with industry standards.

9. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with the updated date. Continued use of our services implies acceptance of the current policy.

10. Contact Us

For questions or privacy concerns, please contact:

Lovimco Holistic Wellness
Email: lovimcoholisticwellness@gmail.com
Website: www.lovimco.com.au